Whether you're troubleshooting your camera, tracking a recent order, or looking for battery and memory card recommendations, you're in the right place. We’ve compiled answers to our most frequently asked questions below to help you get back to capturing memories as quickly as possible.
If you can't find what you're looking for, don't hesitate to reach out—our support team is always ready to help you keep shooting.
Friendly help for every step of your digicam journey.
New to digicams? Every camera comes ready to shoot with a battery, charger and memory card + 2 week warranty.
Upon order confirmation, please allow 1-2 working days for our team to conduct one final round of testing to ensure full functionality of your camera.
Order will be dispatched after testing. Delivery timing will be based on shipping option selected at checkout.
Customs charges may apply on international purchases; the customer is responsible for paying these charges. If custom fees are unpaid and the order is returned to us the buyer will only be refunded 80% of the order value due to admin fees. Returns will not be accepted based off of unpaid customs fees.
If an order is unclaimed by the customer and/or returned to us due to an incomplete address, we will reach out to the customer. If after 30 days the customer does not respond we will refund the customer in full. The customer must pay for a re-dispatch if an order is returned to us.
International orders may be subject to duties and fees that vary by country and are based on the value of your order, which will be borne by the customer/receiver. The Digicam Depository is not liable for the postal charges, return shipment costs, customs charges and handling fees incurred once the parcel has been shipped.
We ship to UK, USA, Germany, Canada, Australia, Austria, Belgium, Brazil, China, Cyprus, Denmark, Finland, France, Georgia, Gibraltar, Greece, Guernsey, Hong Kong, Iceland, Indonesia, Italy, Japan, Jersey, Kuwait, Latvia, Luxembourg, Macao, Malaysia, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, and United Arab Emirates.
All pre-owned cameras are carefully inspected and function-tested three times before being listed for sale. As these are second-hand items, however, minor cosmetic imperfections, normal signs of use, and unforeseen issues may occasionally occur.
We stand behind the functional condition of our cameras and will accept returns for items that are found to have a functional defect that was not disclosed in the product listing, subject to the terms below.
Any request for a return, refund, or exchange must be submitted within 14 calendar days of receiving the order. The item must be returned to us within the timeframe specified by our team when the return is approved. The camera must be returned in the same condition in which it was sold, together with all original components, accessories, and items included with the purchase. The camera must be received and inspected by us before any refund or exchange is processed. Refunds or exchanges will only be approved where the item is confirmed to have a functional defect that was not disclosed at the time of sale.
To be eligible for a return or exchange, the camera must not show evidence of:
- Accidental damage, impact, or mishandling
- Water or liquid damage
- Improper use or operation
- Unauthorised repairs, modifications, or alterations
- Damage caused by accessories or third-party equipment
- Any other damage that occurred after the item was received by the buyer
We reserve the right to reject a return if, following inspection, we determine that the reported issue was caused by accidental damage, misuse, alteration, or other circumstances outside our control. Buyers are responsible for ensuring that returned items are securely and adequately packaged. We are not responsible for damage, loss, or theft occurring during return shipping.
Where a qualifying functional defect is confirmed, we may, at our discretion and subject to availability:
- Offer an exchange for the same or an equivalent item; or
- Provide a refund of store credits for the purchase price of the defective item.
If the same item is no longer available, we will discuss the available options with the buyer. A refund or exchange will only be processed after the returned camera has been received and inspected.
Local Online Orders: Approved returns may be dropped off at our store at 47 Haji Lane, Singapore, or shipped back to us. The buyer is responsible for all return shipping costs.
International Orders: The buyer is responsible for all costs associated with returning the item, including return shipping, customs duties, taxes, insurance, and any other applicable charges. We strongly recommend using a tracked and insured shipping service when returning an item.
Accidental Damage: Items damaged due to accidents, mishandling, improper storage, misuse, or negligence after delivery are not eligible for return.
Change of Mind: We do not accept returns simply because the buyer has changed their mind, no longer wants the item, or has decided that the item does not meet their personal preferences.
Pre-Disclosed Defects: Any defects, faults, cosmetic imperfections, or functional limitations that were clearly stated or shown in the product listing at the time of purchase are not considered warranty defects and are not grounds for a return or exchange.
Cosmetic Condition: As our cameras are pre-owned, normal signs of use, including minor scratches, scuffs, paint wear, marks, or other cosmetic imperfections consistent with the item's stated condition, are not considered functional defects.
Please carefully review the product listing, photographs, description, stated condition, and disclosed defects before completing your purchase. By purchasing a pre-owned camera from us, you acknowledge that the item is second-hand and may show reasonable signs of previous use. Our warranty covers undisclosed functional defects only and does not cover normal wear and tear, cosmetic imperfections, or issues specifically disclosed before purchase.
To request a return or exchange, please contact us within 14 calendar days of receiving your order and provide:
- Your order details
- A description of the issue
- Photographs or videos demonstrating the issue, where applicable
- Any other information reasonably requested by our team
Do not send an item back before receiving return instructions from us. All returned items are subject to inspection. Our determination regarding whether an issue falls within this warranty will be based on the condition of the item and the circumstances of the reported defect.
By purchasing from us, you acknowledge and agree to these Warranty, Returns & Exchanges Terms & Conditions.
A few helpful answers before you start shooting.
All cameras come with battery, charger, and memory card included.
Some camera models use disposable AA or AAA alkaline batteries, in which case a charger will not be necessary and therefore not provided.
You can also purchase card readers to export your photos separately.
All our cameras are tested 3 times before they are put up for sale. It is tested again prior to shipping out. In the extremely unlikely scenario that your camera is faulty when received, we will provide a 1 to 1 exchange or refund in store credits.
Simply contact us for a return address and arrange for delivery back to us.
How to use: Universal Charger
Step 1: Align the pins of the charger with the positive and negative terminals of your battery by adjusting the slider.
Step 2: Slide the battery fully into the charger until it connects securely with the pins.
Step 3: Check that the panel lights up green, indicating the battery is properly connected to the charger.
Step 4: Flip down the two-pin adapter on the back of the charger for compatibility with a three-pin plug.
Step 5: Plug the charger into a power socket.
Step 6: Confirm that the battery indicator on the panel shows black bars moving across.
- If the bars are not moving, the battery is not charging.
Step 7: Monitor the panel. Once the battery is fully charged, the black bars will stop moving, and the top bar will display "100%".
How to use: Specific charger
Step 1: Align the positive and negative plates of the battery with the corresponding positive and negative pins on the charger.
Step 2: Slide the battery into the charger and ensure it is securely and comfortably seated.
Step 3: Connect the provided cable (micro USB or USB-C) to the charger.
Step 4: Plug the other end of the cable (USB-A) into a power plug.
Step 5: Check the light on the charger:
- Red Light: Battery is charging.
- Blue/Green Light: Battery is fully charged.
Returns are accepted within 14 days if the camera is not functioning.
Returns based on accidental / user damage or change of mind will not be accepted.
- Step 1: Align your SD card with the direction indicated by the icon on the card reader.
- Step 2: Insert your SD card into the card reader securely.
- Step 3: Connect the card reader to your phone.
- 1. Open the ‘Photos’ app.
- 2. On the bottom right, an ‘Import’ button will pop up
- 3. Tap on the ‘Import’ icon
- 4. View the photos and import them into your photo gallery.
- 1. Open the ‘Files’ app.
- 2. Go to the ‘Browse’ section
- 3. Tap “< Browse” at the top left.
- 4. Locate your SD card under ‘Locations’, usually titled as “NO NAME” or “Untitled”.
- 5.Tap on the SD card.
- 6.Navigate to the ‘DCIM’ folder.
- 7.Open the folders to view photos.
- 8.Import photos into your photo gallery as needed.
- Step 1: Align your SD card with the direction indicated by the icon on the card reader.
- Step 2: Insert your SD card into the card reader securely.
- Step 3: Connect the card reader to your phone.
- 1. Open the ‘Photos’ app.
- 2. Under ‘Devices’, your SD card should appear, usually titled as “NO NAME” or “Untitled”.
- 3. Tap on the SD card.
- 4. View the photos and import them into your photo gallery.
- 1.Open the ‘Files’ app.
- 2.Go to the ‘Browse’ section.
- 3. Tap “< Browse” at the top left.
- 4. Locate your SD card under ‘Locations’, usually titled as “NO NAME” or “Untitled”.
- 5.Tap on the SD card.
- 6.Navigate to the ‘DCIM’ folder.
- 7. Open the folders to view photos.
- 8.Import photos into your photo gallery as needed.
For Android
-Accessing Photos via Files App:
1. Open the ‘Files’ app.
- 2. Navigate to ‘USB Storage’
- 3. Access ‘DCIM’ Folder
- 4. Import photos into your photo gallery as needed.
- 5.Click the three dots at the top right
- 6.Select ‘unmount’
Turn your camera into “program auto’ or “manual mode” and try accessing the flash option again.
Your camera’s flash may be faulty. If your camera is under warranty, do contact us ASAP!
Look for a button with a lightning symbol, this should raise the flash module and allow it to fire.
If your camera is using AA batteries, purchase ALKALINE batteries, we recommend either GP or Panasonic batteries.
Alternatively, you can opt to use rechargeable batteries as well.
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